|| qTech

Job Description

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
Provide first and second-level technical support via phone, email, chat, or ticketing systems.
Escalate complex problems to higher-level support teams when necessary.
Install and configure computer systems and applications within the company clients
Assist with system upgrades, patches, and preventive maintenance.
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Assist management in creating training materials pertaining to computer troubleshooting and usage
Collaborate with development, infrastructure, and QA teams to resolve recurring issues.
Ensure compliance with company IT policies, security standards, and SLA requirements.

Requirements:

+1-year experience
From Mansoura City
Proven experience in a technical support or IT helpdesk role.
Mcsa Is a must
Strong knowledge of Windows/Linux operating systems, networking fundamentals, and troubleshooting tools.
CCNA Is a must
Familiarity with databases, cloud platforms, and virtualization technologies is a plus.
Experience with ticketing systems
Bachelor Degree in Communication Engineering.
Able to work under stress.
Customer Oriented.
Good Communication Skills.

فرص مشابهة

Full Stack Developer (Asp.net Core– Angular)

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تقدم

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تقدم

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The IT Support & Maintenance Technician is responsible for providing technical support, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network infrastructure. This role involves troubleshooting technical issues, performing preventive maintenance, and supporting users to ensure minimal downtime and efficient IT services in line with organizational standards and policies.

Technical Support Engineer

Full Stack Developer (Asp.net Core– Angular)

IT Support & Maintenance Technician